PRIVACY | Modh Design Ltd

INTRODUCTION

Privacy is of the upmost importance to us. This privacy policy outlines the policies we, Modh Design Ltd have adopted in order to help protect us and the people we come into contact with, whether they be general website users, or clients and colleagues. Within this policy references to ‘we’, ‘us’ and ‘our’ are to Modh Design. References to ‘our website’, ‘the website’ or ‘the site’ are to www.modhdesign.co.uk.

WEBSITE PRIVACY

This privacy policy applies to all pages hosted at www.modhdesign.co.uk. Your online privacy, shared data, gathered data and security is important to us. Modh Design reserve the right to collect information about and from visitors to our site to help us understand how the site is used and to be able to send out appropriate information and communications to you. This policy covers the collection of personal information (information that can be traced back to you) that you send to Modh Design while using this website and anonymous information that we collect about all visitors to the site. This page relates specifically to data collected via this website or in person. Please contact us if you need other information. Modh Design website is constructed and hosted on the Wix.com (WIX) platform. Wix.com provides us with the online platform that allows us to convey our business services to you, the user. The website is secured with HTTPS and SSL certificates to encrypt data input into our website. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. For information about how Wix.com manage, process and store your information and data, please read their relevant policies here.

How we use cookies on our website and social media sites

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Our website and social media platforms use cookies, such as traffic log cookies to identify which pages are being used. This information assists in the analysis of data about web page traffic and helps us to improve our website in order to tailor it to the customer needs. Overall, cookies help to provide you with a better website, by enabling the site to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer, but this may prevent you from taking full advantage of the website. In some instances, data recorded by the website which allows us to recognise you and your preferred settings. This saves you from re-entering information on return visits to the site. Such data is recorded on your computer’s hard disk through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, and information regarding this may be found in your browser’s help facility. Some parts of the website may not function properly if cookies are rejected.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CLIENTS AND COLLEAGUES PRIVACY

This privacy policy sets out how Modh Design Ltd uses and protects any information that you give Modh Design Ltd when you work with us as your Architects or Design Consultants. Modh Design Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. Modh Design Ltd may change this policy from time to time by updating this document.

What and how information collected

We collect data from visitors to this website using WIX analytics and the contact page when you email us with an enquiry to hello@modhdesign.co.uk or via a telephone enquiry. We also collect your details when we met you in person following our initial consultation. If you are a client or contractor, when you submit your data to us by email, in person, over the phone, or other, this is collected and is used by us in a variety of ways. We take your privacy very seriously and we will have your data stored in several other places for the purposes of invoicing along with statutory and legal requirements to deliver your project, including the following:

Internal record keeping.
Working alongside the relevant consultants for your project
Local Authority Planning, Building Regulations application submissions etc
Construction Design Management Pre-Construction Documents
Tendering submission packages
Building Contract Documents
Providing and personalising our services
Dealing with your enquiries and requests
Sending email submission confirmation, contract communications, account statements and order tracking.
We may use your information i.e. photos or drawings for our own advertising purposes via awards submission, website, Facebook or other social media, brochures or presentation to prospective client but all following a written consent request to you.

In all cases, our aim is that it is clear what you are opting into and you will have given your consent for us to use your data and the data we gather, process and store is a legitimate interest to do so, in order to commission a project, and answer enquiries, communicate and coordinate personnel. More generally, we do not pass on your data to any third party without consent or knowledge, other than the aforementioned stated within our legal obligations to deliver a project. If you would not like us to pass on your data, please email hello@modhdesign.co.uk or if you have any concerns, request the disclosure, rectification, erasure of held personal data or if you have any issues pertaining to your rights of your data under GDPR, for you or your organisation, then please do not hesitate to contact us immediately. From time to time, we may also use your information to contact you for our own market research and service feedback purposes and you can request to opt out at any time by contacting us or with verbal instruction.

RETENTION OF DATA

The RIBA recommends that all drawings, models, information, data and correspondence should be retained from initial contact with the client through to the end of the limitation period (6 or 12 years post contract/practical completion) and any limitation extension. This is to be able to respond to any legal claim or similar and is therefore the legitimate interest of us to ensure your data is retained for the necessary duration. As required under the ARB Code of Conduct (ARB 2017), we “ensure that adequate security is in place to safeguard both paper and electronic records for (our) clients, taking full account of data protection legislation, and that clients’ confidential information is safeguarded.”

HOW AND WHERE YOUR DATA IS STORED

We are committed to ensuring that your information is secure, your data is stored includes names, email addresses, telephone numbers and postal address which is stored on our Outlook account and is also backed up on multiple remote hard drives, as well as paper copies that are stored within locked filing cabinets, within an alarmed premises. The digital files are stored on Outlook, which is the data processor and Modh Design Ltd is the data controller. Outlook is a security-hardened cloud-based online data storage subscription service. You can read their data security statements and privacy statements via the website here. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We have regular IT support and maintenance to ensure all protection of your data is reasonably in place, ensuring work computers are secured using the latest antivirus software.

CONTROLLING YOUR PERSONAL INFORMATION

We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is necessary for purposes of national security, taxation and criminal investigation, or we have your consent. Please be aware that planning application information is open to the public to view and comment on however we can pre-agree to omit applicant names where requested. If you have any concerns, please see your local authority’s privacy policy. You have the right to see the data we have collected about you. If you have any requests concerning your personal information or any queries regarding these practices, please contact us at hello@modhdesign.co.uk. You may choose to restrict the collection or use of your personal information and your rights under the GDPR enable you more control of the data we hold on you or your organisation, such as rights to disclosure, access, rectification, erasure, restriction of processing, data portability and rights to object. Data gathered on our website is for website enquiry purposes only via our contact page, which is subsequently sent to our emailing system for actioning. If you have previously agreed to us using your personal information for direct marketing purposes and have changed your mind, or if you have any concerns or with to exercise your rights to access or erase for example, you may instruct us so by communicating your wishes in writing or emailing us at hello@modhdesign.co.uk. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email hello@modhdesign.co.uk or write to Modh Design Ltd, Studio 1, New Barn Farm, Sun Hill, Calbourne, Isle of Wight PO30 4JA. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be updated on our website and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

HOW TO MAKE A COMPLAINT

To exercise all relevant rights, queries or complaints please in the first instance contact Modh Design Ltd on 01983 555051 or email hello@modhdesign.co.uk. If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email to https://ico.org.uk/global/contact-us/email/ or via post to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.