Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CLIENTS AND COLLEAGUES PRIVACY
What and how information collected
We collect data from visitors to this website using WIX analytics and the contact page when you email us with an enquiry to firstname.lastname@example.org or via a telephone enquiry. We also collect your details when we met you in person following our initial consultation. If you are a client or contractor, when you submit your data to us by email, in person, over the phone, or other, this is collected and is used by us in a variety of ways. We take your privacy very seriously and we will have your data stored in several other places for the purposes of invoicing along with statutory and legal requirements to deliver your project, including the following:
Internal record keeping.
Working alongside the relevant consultants for your project
Local Authority Planning, Building Regulations application submissions etc
Construction Design Management Pre-Construction Documents
Tendering submission packages
Building Contract Documents
Providing and personalising our services
Dealing with your enquiries and requests
Sending email submission confirmation, contract communications, account statements and order tracking.
We may use your information i.e. photos or drawings for our own advertising purposes via awards submission, website, Facebook or other social media, brochures or presentation to prospective client but all following a written consent request to you.
In all cases, our aim is that it is clear what you are opting into and you will have given your consent for us to use your data and the data we gather, process and store is a legitimate interest to do so, in order to commission a project, and answer enquiries, communicate and coordinate personnel. More generally, we do not pass on your data to any third party without consent or knowledge, other than the aforementioned stated within our legal obligations to deliver a project. If you would not like us to pass on your data, please email email@example.com or if you have any concerns, request the disclosure, rectification, erasure of held personal data or if you have any issues pertaining to your rights of your data under GDPR, for you or your organisation, then please do not hesitate to contact us immediately. From time to time, we may also use your information to contact you for our own market research and service feedback purposes and you can request to opt out at any time by contacting us or with verbal instruction.
RETENTION OF DATA
The RIBA recommends that all drawings, models, information, data and correspondence should be retained from initial contact with the client through to the end of the limitation period (6 or 12 years post contract/practical completion) and any limitation extension. This is to be able to respond to any legal claim or similar and is therefore the legitimate interest of us to ensure your data is retained for the necessary duration. As required under the ARB Code of Conduct (ARB 2017), we “ensure that adequate security is in place to safeguard both paper and electronic records for (our) clients, taking full account of data protection legislation, and that clients’ confidential information is safeguarded.”
HOW AND WHERE YOUR DATA IS STORED
We are committed to ensuring that your information is secure, your data is stored includes names, email addresses, telephone numbers and postal address which is stored on our Outlook account and is also backed up on multiple remote hard drives, as well as paper copies that are stored within locked filing cabinets, within an alarmed premises. The digital files are stored on Outlook, which is the data processor and Modh Design Ltd is the data controller. Outlook is a security-hardened cloud-based online data storage subscription service. You can read their data security statements and privacy statements via the website here. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We have regular IT support and maintenance to ensure all protection of your data is reasonably in place, ensuring work computers are secured using the latest antivirus software.
CONTROLLING YOUR PERSONAL INFORMATION
HOW TO MAKE A COMPLAINT
To exercise all relevant rights, queries or complaints please in the first instance contact Modh Design Ltd on 01983 555051 or email firstname.lastname@example.org. If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email to https://ico.org.uk/global/contact-us/email/ or via post to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.